SUPPORT | BDFENCE
We provide full-round professional support covering Quality Control, Factory Tour, Services, Why Us and FAQ for all your metal fence project needs.
We implement strict full-process quality control from raw material inspection to finished product testing, ensuring stable and premium product quality. With modern automated production lines and standardized workshop management, our factory tour shows you real manufacturing strength.
We supply one-stop customized services including design, OEM/ODM, sample provision, global logistics and technical guidance. Professional experience, factory direct price and reliable after-sales support make us your trustworthy long-term partner. You can also find quick answers to order, payment, delivery and installation questions in our FAQ anytime.
Need any support? Our team is always ready to serve you.
FAQ
We have sorted out the most concerned issues for global customers, covering the whole process of cooperation, to help you quickly solve doubts and improve cooperation efficiency.
-Order & Quotation: MOQ, lead time, custom size, sample policy, pricing details
-Payment & Shipping: Accepted payment terms, international shipping methods, delivery time, customs clearance support
-Product & Installation: Material specification, surface treatment, installation guidance, maintenance method, warranty policy
-After-sales: Quality complaint handling, damaged product replacement, after-sales technical support
Services
We provide one-stop full-chain services for global customers, covering the whole life cycle of your project.
-Custom design & engineering service: Free drawing design, structural optimization, project solution matching
-Production & manufacturing: Standard & customized product mass production, strict process control
-Sample service: Fast sample making and delivery, confirm product quality and details before bulk order
-Logistics & shipping: Professional international shipping arrangement, door-to-door delivery support, customs clearance assistance
-Technical support: online technical consultation, product use and maintenance training
-After-sales service: Timable problem response, quality problem solving, long-term after-sales guarantee
Equipment
Production Equipment Strength: BDFENCE owns a standardized production base equipped with full advanced facilities, including CNC cutting, precision punching, integrated welding and automatic electrostatic spraying lines. We adopt high-quality Q235 carbon steel and 304 stainless steel as raw materials. All products go through strict shot blasting, anti-rust treatment and anti-corrosion spraying under standardized quality control. With full in-house production and refined management, we ensure every fence features stable structure, strong impact resistance and excellent durability, delivering consistent quality and on-time order fulfillment.
CAD Support
CAD Custom Design Service: Professional CAD customization is our core advantage. Our technical team provides, layout planning and exclusive CAD drawings based on customers’ actual space, equipment layout and safety requirements. All designs feature accurate sizing and reasonable structure, perfectly matching production and installation. This avoids dimension errors and construction rework, saving both time and project cost. We offer one-stop customized solutions for both standard and special non-standard fence products.
Sample Confirmation Service
We provide fast and reliable sample service to ensure product accuracy before mass production.
Free sample support: Metal fencing samples can be provided for design confirmation before bulk order
Freight policy: Sample production is free, while shipping cost is covered by the client
Detail verification: Clients can check size, structure, and finish to ensure all requirements are met
Pre-production approval: Final confirmation is required before starting mass production
Color Customization Service
BDFENCE offers precise and flexible color customization based on international standards.
RAL color matching: Colors can be produced strictly according to provided RAL codes
Wide color range: Multiple standard and custom color options available
High accuracy: Color boards can be produced for better visual confirmation
Customer input supported: Clients may provide specific codes for exact color requirements
Customized Packaging Service
We provide professional packaging solutions tailored to different project and shipping needs.
Custom packaging design: Packaging methods can be adjusted according to client requirements
Project-oriented solutions: Suitable for retail, wholesale, and engineering shipment needs
Brand support: Packaging can be optimized to support your brand presentation
Flexible requirements: Clients can send their packaging designs for production execution
